Job Title

Field Service Quality Engineer

Band

SBG

SBU/SBE

Reports to (Job Title)

Solid Line:

City

Shanghai

Dotted Line:

Country

China

No. of Direct Reports

Date initiated

Description(Please list 5~8 job responsibilities)

As contact window with customers, take full responsibility of warranty and field issues for responsible customers

1. Take responsibility for turbo field issue investigation/root cause analysis etc, with support from internal functions like

application engineering/product engineering/plant QA and with customer corresponding functions together.

2. Drive for the PCA (permanent correction actions) close on time internally, and also need to review with customer for

the FIR (Field issue resolution) progress

3. Understand customer metrics for field return, analyze and monitor the field claims and have deep understanding of

failure trends/new failures

4. Analyze the field return turbo according to the established analysis procedure. And may also need to have joint

analysis at customer sides

5. Understand customer procedure for warranty claims, check and handle customer warranty invoice on time

6. Support warranty agreement sign-off with customers, and provide PTA (post test analysis) data/field failure trends etc

7. Provide training to OEM customers and end users as customer planed

8. Need to escalate warranty risk and new field issues on time.

RequirementUniversity graduate with technical degree

Good communication skill in both Mandarin and English.

Strong conceptualization skills (identify & document new issues)

Computer skills such as using Microsoft software are required